You can find this on the top left-hand side of the page.

Contents:

Search & Find
My PureNature
Allergy filter
Tolerance filter
How do I order?
Security
Data protection

Search & Find

You already know exactly what you want? Then use the product search box , which is the quickest route. You will find it on the top left of the page.

1. Click the product search box and an empty box opens allowing you to either enter letters (description) or the first 5 numbers of a particular product.

2. Click one of the listed items or ">>"  and a product detail page appears.

My Pure Nature

Your personal online customer account:

By setting up an online customer account in the login area, your shopping becomes easier and much more comfortable.

Your benefits at a glance:

- Easy and convenient ordering - you only have to enter your information once.

- You are always informed of the current status of your orders.

- You can view previous orders and then copy an article into your shopping basket.

- You can note products add products to your Wish List, Saved Items, To Buy Later and then view and add them to your shopping basket later if you like.

- The information that you enter for the allergy and tolerance filter will be saved for your next visit.

- Tracking your delivery: After the goods have been shipped you will receive the package confirmation number which you can enter in the login field allowing you to keep track of your delivery.

Allergy Filter

Are you suffering from an allergy?

We at Pure Nature came up with a very special idea to make shopping safe and easy for our customers:

Just click the allergy or allergies that you are suffering from and then go to our shop. You will automatically receive a pre-selection of products designed specifically to suit your needs. The pre-selection was put together in collaboration with affected people, doctors, hospitals and specialised personnel.

Note: This filter is merely designed to make your choice easier. It is of course possible that products that are not listed may also be good for you.

If you need additional advice please send us an e-mail:

Contact:

Pure Nature Products Versand GmbH
Zur Rothheck 14
55743 Idar-Oberstein
Germany
Tel: 00 49 67 84 98 39 925 - 8am to 5pm Monday to Friday
Email: info@purenature24.com

Tolerance Filter

Hours of studying ingredient lists has come to an end!
It is particularly difficult for allergy sufferers and people with chemical sensitivities to find products that are free of allergenic ingredients.

Many years of exchanging information and experiences with allergy sufferers have helped us develop an intelligent solution for this problem.

The search for suitable products is now easy and fast thanks to our tolerance filter. The filter marks all products in our shop that contain the ingredients that you are allergic to.

This is how it works:

1.  Click the ingredients that cause you to have an allergic reaction. You can do this directly in the list. If a substance is not in the list then it is not to be found in any of our products. The tolerance filter automatically turns itself on after you have entered your data.
2. Depending on your selection, all products containing one or more of the selected substances are now marked with a „Stop“ sign.
3. If you want to turn the filter “off”, then just click „filter off”

Important Note:
This service has been prepared to the best of our knowledge in cooperation with allergists and manufacturers. However, for your own safety it is always best to double-check the ingredients in every product and if necessary pay close attention to personal compatibility.

How Do I Order?

Go Right To The Shop
You start shopping by clicking one of the categories on the left-hand side.

1. If you want to buy an item simply click the orange button "Buy". The button can be found on the upper right hand side of every item.
2. When you are finished with your shopping, just click the shopping cart which can be found at the right-hand top of the page.
3. You can view and check your order again in the basket before clicking the "Checkout" button.
4. Now you are in the address field. Please fill in all fields if possible and then click “continue”.
5. Now choose a method of payment.
6. Now you have reached „place your order“. When you click this button your order is ready and on its way to Pure Nature.
7. You will automatically receive a confirmation of your order via e-mail and your delivery will soon be on its way.

Fast & Easy With Our Quick Order Form:
This feature is for those who already know the item number or are ordering from our catalogue.

1. This function can be found on the top of the page.
2. Enter the first five digits of the item number and click the button ">>" (arrows)
3. The article appears and the quantity can still be changed.
4. When you have chosen all products, then click „Checkout“.
5. Now you are in the address field. Please fill in all fields when possible and click "continue".
6. Now choose the method of payment.
7. Now you have reached "place your order". When you click this button your order is ready and on its way to Pure Nature.
8. You will automatically receive a confirmation of your order via e-mail and your delivery will soon be on its way.

If you have any questions or queries please feel free to contact us at

Contact:

Pure Nature Products Versand GmbH
Zur Rothheck 14
55743 Idar-Oberstein
Germany
Tel: 00 49 67 84 98 39 925 - 8am to 5pm Monday to Friday
Email: info@purenature24.com

Payment Method

Credit Card
We accept Visa, MasterCard and American Express. We will first charge your credit card account when your order has been shipped. For your safety the data is encrypted. 

PayPal
Fast, easy and safe: You can pay with Express Checkout from PayPal, the fast, safe and convenient way to pay. As a PayPal customer, you  use postage and payment information stored securely at PayPal. Which means that you can check out in less than 3 clicks at PureNature.

By payment in advance
When ordering by payment in advance, the ordered goods will be sent as soon as the invoice amount is credited to our bank account.

Shipping & Shipping Costs

There is a minimum order value of 10.00 GBP

Please click here for shipping charges within Europe and Switzerland,
regardless of the order value.

Shipping to UK Street Address is 4.95 GBP.

Shipping within Europe and Switzerland

Stocked items leave our storage area within 1-4 business days. Other items may need to be ordered which means they take longer. You will be notified.

If you desperately need a product, we can send your merchandise via express delivery. Please call our Customer Service:

Hotline 8 am - 5 pm

Tel: 00 49 67 84 98 39 925 - 8am to 5pm Monday to Friday

We deliver with Royal Mail or DHL 5 days a week (except Saturdays and Sundays).

If nobody is at home to accept the delivery, you will receive a notice in your letterbox. You can then arrange for a second delivery.
If you are working or not at home, we can send your parcel to another address. Please enter the delivery address.

Complaints 

If a product does not have the specified characteristics, arrives damaged or does not function then please contact our customer service.

Hotline: Monday - Friday  (8 am - 5 pm)

Tel: 00 49 67 84 98 39 925 - 8am to 5pm Monday to Friday .
We will send a replacement as soon as possible or see that the item is repaired.

Right of Return 

We want you to be satisfied with all shipments from us:

That’s why you can return any item to us within 14 days. We ask that you first contact our customer service

Hotline 8 am - 5 pm

Tel: 00 49 67 84 98 39 925 - 8am to 5pm Monday to Friday
eusales@purenature.de
if you want to send something back.

Return Address:
Pure Nature GmbH

Zur Rothheck 14
5574 3 Idar-Oberstein

After receiving the goods we will transfer the merchandise value to your account or send you a cheque.

Please refer to the references in our terms and conditions.

Security

Your security is our first priority.

None of our customers have ever reported misuse of their data after purchasing from our online shop

We guarantee the following for all your transactions:

Our secure server encrypts all your personal data such as payment information, name und address. This information cannot be read by unauthorised parties when being transferred over the internet.

Data Privacy Protection

We care about your privacy.

Your data will be held strictly confidential and only be used for business transactions and for maintaining customer relationships. We maintain a data exchange for the purposes of credit check and credit monitoring as well as for marketing purposes. Your legitimate concerns are taken into account at all times.

Your e-mail address will not be passed along for advertising purposes!