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Table of countries & shipping costs in the online shop

Which parcel service delivers for PureNature?

I work during the day or am often not at home. How can I receive my parcel?

I need my order tomorrow. Is that possible?

Do I have to pay customs or import duties?

Do you deliver to a post office box?

How long will it take to until I receive my parcel?

Methods of payment

Credit Card
We accept Visa, MasterCard and American Express. We will first charge your credit card account when your order has been shipped. For your safety the data is encrypted. 

You will be forwarded to the Paypal website and then you can pay with your Paypal account as usual.

We will send you a confirmation of your order with the exact total amount and our bank details so that you can transfer the funds. As soon as we have received payment we will ship your order. 

Get your Return form
Feel free to Return the item the most convenient way you like. The easiest way to Return merchandise is to get a Return Label with free shipping from us. Please find your country and click the flag or if not listed please click the EU flag. There you will find all information for your return:

Austria Belgium Estonia France Germany Luxembourg
Austria Belgium Estonia France Germany Luxembourg
Netherlands Romania Slovenia United Kingdom
Netherlands Romania Slovenia EU United Kingdom Spain
Sweden Greece Hungary Bulgaria Poland Finland
Sweden Greece Hungary Bulgaria Poland Finnland
Cyprus Italy Portugal Ireland Czechia Slovakia
Cyprus Italy Portugal Ireland Czechia Slovakia
Data Protection at PureNature

Please note that your order and address data are stored. Storage and use of your data takes place while processing your order (including submission to the established shipping partner) for the purposes of completing the order process. We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request;
Further, we will use the information you provide to

- administer your account with us;
- verify and carry out financial transactions in relation to payments you make online;
- improve the layout and/or content of the pages of our website and customise them for users;
- identify visitors to our website;
- carry out research on our users demo-graphics and tracking of sales data;

Subject to obtaining your consent we may contact you by writing to you at your home address or by email with details of other products, and services, or competitions or charitable fundraising. If you prefer not to receive any marketing communications from us, you can opt out at any time.

Please note that your order and address data are stored. Storage and use of your data takes place while processing your order (including submission to the established shipping partner) for the purposes of credit check, credit monitoring and our own promotional purposes, unless you explicitly consented to further purposes.

We may also obtain information about your online movements and use of the internet. We do this by placing a 'cookie', which is a small file, on your computer's hard disk. Cookies are used for several reasons, for example to recognise you whenever you visit this website ensuring you do not have to enter all your details and thereby speeding up the process so you do not have to log in each time. It will also enable us to store your personal preferences, build a profile about you and target our marketing and advertising campaigns. We cannot provide a full service to you if you disable the cookie function on your web browser so we advise you to maintain the same.

For further information about cookies and how to disable them please go to:

To ensure the tailored design and optimum performance of this website, solutions and technologies by econda GmbH (www.econda.de) not only collect and store anonymized data, but also utilize this data to compile usage profiles by means of pseudonyms. Cookies can be used for this purpose which make it possible for an Internet browser to be recognized. Without the express consent of a visitor, however, usage profiles will not be stored together with data pertaining to the pseudonymous visitor. IP addresses, in particular, are rendered indecipherable immediately after receipt, which makes it impossible to match a usage profile with an IP address. Visitors to this website can opt out here—at any time—of the collecting and storing of their data." (Note: please refer to the following link for opting out: http://www.econda.de/econda/datenschutz/widerruf-datenspeicherung.html

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

By using this site you agree to the processing of data about you by Google in the manner described above and for the purposes set. The data collection and storage by Google Analytics can be rejected at any time in the future. Find out more here: http://tools.google.com/dlpage/gaoptout?hl=en

Your rights

If you are concerned about your data, you have the right subject to the payment of a small fee (currently £10 in UK) to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge.

You are entitled to withdraw permission for use of your data for advertising and further purposes at any time. Your withdrawal should be sent to

Pure Nature Products Versand GmbH

Zur Rothheck 14
DE 55743 Idar-Oberstein
Tel: 0049-6784 983990
Email: info@purenature24.com