Questions & Answers

Place the selected product in the shopping basket. Click “Checkout” and follow the 5 easy steps to ordering. When you reach step 5, you can review your order once again. If you should have a voucher code you can directly enter it into the shopping basket and your savings are displayed immediately.

We have no minimum order value at PureNature. However, vouchers can be tied to a minimum order value, as indicated in our newsletters and mailings.

Do you have a gift certificate or a voucher code from a PureNature newsletter or mailing which you would like to redeem? Just enter the code into the shopping basket at the end of the ordering process. Enter the voucher code and click the "Redeem voucher" button. Your savings will be displayed immediately.

No, you don’t have to have a customer account in order to order. However, a customer account does offer many advantages. You can find more information under “Questions & Answers” -> "My Account"

Here you will find the table of shipping expenses and further information about shipping your order.

Products which are in stock will be sent within 24 hours. Your parcel will be delivered with DHL and will usually arrive within 1-2 days. If a holiday or weekend is in between, it may take a little longer.

Yes, please enter your preferred billing and delivery addresses when ordering. In step 3 under “Enter your address”, there is the possibility to enter a differing address under “delivery address”.

Please send us your cancellation per E-Mail to info@purenature24.com or call our friendly customer service under the following number: 0049-6784 983990

For delivery to a German adddress:

You can pay at PureNature by Payment in advance, credit card, debit card, by invoice, by cash on delivery or by PayPal.

Payment in advance: You pay the amount in advance before the order is shipped. You can pay to Bankname KSK Birkenfeld, IBAN: DE975625 00300000614017 Bankcode Swift-BIC: BILADE55. After receiving the money we will ship the order.

Credit card: We accept Visa, MasterCard and American Express. We first charge your credit card when your order has been shipped. Safety is very important to us at PureNature: Your credit card data will be encrypted and not stored. We therefore ask for your understanding that we may request your credit card information when you re-order.

Direct debit: safe, convenient and simple: We won't charge your account until 8 days after your order has been sent. Direct debit is currently only available from a checking account from a German bank. For your safety, the data is encrypted.

Invoice: You pay the amount within 14 days of receipt of goods. We ask for your understanding that payment by invoice is first possible with the second order.

Cash on delivery: You pay the invoice amount directly to the postman upon receipt of your package. PureNature will bear the cash on delivery fee for your first order!

PayPal: You already have a PayPal account? With PayPal you can pay your bill easily and safely at PureNature. For more information or if you would like to register with PayPal, please visit the PayPal website.



For delivery to a adddress outside of Germany:

You can pay at PureNature by Payment in advance, credit card, debit card or by PayPal.

Payment in advance: You pay the amount in advance before the order is shipped. You can pay to Bankname KSK Birkenfeld, IBAN: DE975625 00300000614017 Bankcode Swift-BIC: BILADE55. After receiving the money we will ship the order.

Credit card: We accept Visa, MasterCard and American Express. We first charge your credit card when your order has been shipped. Safety is very important to us at PureNature: Your credit card data will be encrypted and not stored. We therefore ask for your understanding that we may request your credit card information when you re-order.

Direct debit: safe, convenient and simple: We won't charge your account until 8 days after your order has been sent. Direct debit is currently only available from a checking account from a German bank. For your safety, the data is encrypted.

PayPal: You already have a PayPal account? With PayPal you can pay your bill easily and safely at PureNature. For more information or if you would like to register with PayPal, please visit the PayPal website.

We use your personal information solely for the ordering and delivery process and do not disclose information to third parties. If you pay by credit card, your credit card data will only be forwarded to companies that are directly involved in the payment process. We do not store credit card data at PureNature. That's why we ask for your understanding that when you order online or by phone we will request the information again.

Please use the EU standard money transfer SEPA or the equivalent online if you are making an online payment. For payments from abroad you need the following information:
PureNature GmbH, bankname: KSK Birkenfeld,
IBAN: DE975625 00300000614017,  Bankcode Swift-BIC: BILADE55

For online transfers, please be sure to enter the IBAN and BIC correctly and in the accurate format.

Should you not like one or more products, they don’t meet your expectations, have been damaged in transit or do not work, please contact our customer service or send the product back to us.

Please contact our customer service by phone or per E-Mail. We will try to help or send a replacement as soon as possible.

Once your return arrives it will processed by our staff. You will receive a credit from us and the amount will be deducted from your bill. If you would prefer a replacement, please indicate this on the return. If you do not receive a message from us within 10 days, please contact us by E-mail at info@purenature.de

We will do our very best to send you a replacement as soon as possible. And of course we will send this to you free of charge.

It may happen that we are unable to send a replacement for a particular product. If the product is unavailable we will refund the amount. The refund will take place in the same manner as the payment, for example by credit card, or bank transfer, etc.

We process a credit within 3 days of receipt. Please allow another 5-10 days until the credit reaches your account. This depends on your method of payment, whether you choose credit card or your bank. You will receive the credit in the same manner as you paid. For example, if you paid by credit card, then your credit card will be credited with the amount. If the credit card is rejected or the expiration date has expired, we will contact you.

Granted, we make mistakes sometimes, too. If you think we have transferred the wrong amount please contact our customer service with your customer number and credit number.

If you have a product that you would like to return, you can arrange for a return shipment in 3 easy steps.

If you have a product that you would like to return, you can arrange for a return shipment in 3 easy steps.

You don't need a customer account to order from PureNature. But a PureNature account offers many advantages. Your personal account informs you, for example about open orders, invoices and returns. For more information about this topic, see below: "Why a customer account?".

The simple way to your customer account: On the homepage you will find the field "Register", and with one click you have the registration form. Fill out the mandatory fields and click on "Register". You will receive an e-mail to confirm that you have successfully registered at PureNature.

Just click „Login“ and enter your E-mail address and password.

There are many good reasons for your personal account. You only enter your data once and can then always order quickly and easily. Also you can view your past orders and place products from previous orders in your shopping basket. You can save your favorite items on a personal wish list and place them in the shopping cart at a later date. Your settings in the allergy and tolerance filters are saved for your next visit.

In the login area click "forgot password". Simply enter the E-mail address with which you are registered at PureNature. Now you can request a new password and we will send it to you immediately.

If you have already created an account you can log in by clicking on "Login" in the customer area and view your personal data. Your personal account will show you everything at a glance: Here you can view your outstanding orders and invoices.

Please log in as usual to view your account. Here you can "edit" the gray fields to set up your personal account exactly as you like. You can change for example, addresses and method of payment, view your previous orders and adjust your wish list or the allergy and tolerance filter.