Terms & Conditions

Supplier and contract partner
Pure Nature Products Versand GmbH
Zur Rothheck 14
55743 Idar-Oberstein
Germany
Email: info@purenature24.com

Should legal issues arise we look to find customer friendly solutions. Just give us a call. Your Buyer’s statutory rights as a Consumer are not affected if you choose not to call. Legislation requires online vendors especially to provide a multitude of information regarding the contract as well as the terms and conditions. Below we have put together for you the information and terms and conditions.

https://www.purenature24.com is a certified online shop and is committed to comply with Trusted Shops quality criteria (see here for more details)

1. Application, Terms

1.1 We deliver according to the subsequent terms & conditions which underly all contracts that are made based on the offers provided on our internet online shop website.
1.2 When time periods of working days are given then this refers to all weekdays with exception of Saturdays, Sundays and local and national Bank Holidays.

2. Storage possibility and access to text of the contract
2.1 These terms and conditions and further contractual provisions together with the details of your order available for you to view or download. You can archive the information by downloading the terms and conditions and the data collated during the order process by using the corresponding browser function or you can wait for the automatic order confirmation which we will send to you via email to the provided email address after you have completed your order.
2.2 The contract text is saved by us but for security reasons is not immediately available. We offer our customers a password protected direct access (“my account”). Here you can manage all your data and view your order details after you have registered. The customer undertakes to treat the access data confidential and not to allow unauthorised third parties access. A valid version of the terms and conditions are always available from the website.

3. Contract Partner, language, conclusion of contract
3.1 Your contract partner is the PureNature Products Versand GmbH. Our promotions are non-binding as long as they do not become part of a contractual agreement. Before we send out the order you have the possibility to check and correct the data supplied by you at the time of ordering.
3.2 In our European online shop (shop selection FLAGSYMBOL) the conclusion of contract and the terms and conditions at hand are made only in the English language. Independently from this conclusion of contract there are online outlets for other regions available to you which can be selected via shop choice and which offer you separate order options for different countries including the local terms and conditions and consumer advice in the language pertinent to the corresponding country or region. For our European outlet we use English as lingua franca.
3.3 With the submitting of your order you make binding contract declaration. A binding contract will exist immediately after placing an order if you accept an invitation to pay your order through the offered payment service provider PayPal and confirm payment.
3.4 If you have chosen a different payment method, a binding contract will only take place when we send you a separate email confirmation or by delivering your order.
3.5 If the contract comes into being via a separate email according to 3.4 then you are bound by the contract and in accordance with your legal right of withdrawal for the duration of delivery.

3.6 Please note that if you chose prepayment as a payment option then delivery will only be made after receipt of the complete amount. A reservation of an item will be made for a period of 2 weeks. Should your payment arrive after that period delivery might be delayed.

4. Prices, shipping costs
4.1 For an order in our online shop the applicable prices are the ones listed at the time of the order. The listed prices are the full price including VAT and applicable extra fees according to European (British) regulations.
4.2 The shipping costs include postage and packaging. For more details click here  
4.3 For deliveries in third countries additional fees may arise (customs duties and import taxes). The customer has to bear these and any other additional costs.

5. Payment, delivery
5.1 If you order you have the following payment options

• Prepayment
This payment option use money transfer. After you have placed the order you will receive our bank details and payment instructions.

• Credit card (MasterCard, American Express and Visa)
We charge the full amount immediately only after sending the order.

• PayPal or PayPal express
You pay the amount via the online payment service PayPal. You have option to use this service via your PayPal account or as a Guest. You will receive more information on how to access the website of the payment service provider during the checkout process.

5.2 We deliver using the international courier service DHL to the delivery address provided by you.

5.3 FORCE MAJEURE
We shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and we shall be entitled to a reasonable extension of its obligations.
In any of those circumstances we will inform you immediately and, where appropriate, refund you or find a solution.

6. Cancellation & Returns Policy
You have the right to cancel within 14 days of placing your order. The cancellation period starts with the day that the order has been received by you, or by someone else you have nominated to receive the order on your behalf such as a neighbour, and who is not from the delivery service.

In order to exert you right of cancellation you have to inform us of your intention to cancel the order by means of an unambiguous declaration. You can do this by writing to

Pure Nature Products Versand GmbH
Zur Rothheck 14
55743 Idar-Oberstein
Germany
Email: info@purenature24.com

via letter, fax or email. You can use the cancellation form which is added to your order but this is not compulsory. For keeping to the terms it is sufficient to send a cancellation notification within the 14 days.

Consequences of the cancellation
If you cancel this contract we have to reimburse you for all costs including delivery charges (with the exception of additional fees charged for non-standard delivery services), payable immediately and at latest 14 days from the day that we received the notification of cancellation of the contract. For this refund we will choose the same means of payment that you have used to pay us, unless something different is agreed upon; on no account we will charge any additional fees.

You only have to pay for a loss in value if the goods have been damaged as a result of a handling other than that to test the condition, character and functionality of the goods.

1. For goods that can be returned by post the following applies:

We can refuse repayment until we have received the goods or you can provide proof of postage, whatever comes first. We will make a refund within 14 days of receipt of the returned goods.

You have to return the goods within the 14 days from the day you have notified us of the cancellation of contract. For keeping to the terms it is sufficient to send the goods within the 14 days.

Further instructions for Returns you will find here

2. For goods that cannot be returned by post, such as very large items that require
haulage for transport (items of that kind are marked in the catalogue accordingly), the following applies:

We will collect the goods. You will pay the direct costs of the returning of the goods. The amount is determined by size and weight of the item, the numbers of items as well as the distance of transport.

Special instructions

If you finance the contract by a loan and you cancel it later you are no longer bound by the loan contract should both contracts form a commercial unit. This is especially applicable when we are also your loan provider or if your loan provider required our participation for the financing.

If the loan payment has already been received by us at the time of your cancellation or return of the goods, your loan provider shall succeed to our rights and obligations in relation to you under the finance agreement in respect of the legal consequences of the cancellation or returning of goods. The latter shall not apply if the present agreement involves the acquisition of financial instruments (e.g. bonds, foreign exchanges or derivatives).

If you wish to avoid a contractual obligation as much as possible, cancel both agreements separately.

Exception of the right of cancellation
There are legal exceptions to the right to cancel (§312g BGB) whereby we reserve the right to refer to the following regulations: a right to cancel does not exist for the delivery of goods which are not prefabricated and for those which have been produced according to an individual selection or for which the specifications by the customer was decisive or which are tailored to the needs of the consumer, as well as for contracts regarding the delivery of perishable goods which can spoil quickly or have a short use by date.

A right of cancellation can lapse for sealed goods which for health and safety reasons or hygiene are not suitable to be returned, if the seal has been broken after delivery, respectively the packaging has been opened and / or the goods have been used.

7. Retention of title
Until we have received complete payment the goods remain our property.

8. Warranty and complaint management

8.1 For faulty goods customers have statutory warranty rights.

8.2 Customer satisfaction is very important to us. You can always get in touch with us through one of the aforementioned contact methods. We will try hard to deal with your concerns quickly and we will get in touch with you once we have received your documents respectively your feedback or complaint. Please allow a little time because in cases of Warranty it is often required to get in touch with the producer. You can help us to deal swiftly with complaints by describing the issue as precise as possible and, if necessary, send us a copy of the order documents. In any case please provide customer number and order number to speed up the process. If you have not received a reply from us within 5 working days please get in touch again. On very rare occasions emails can get caught up in spam filters on your or our computer. A message can get lost or delayed this way.

8.3 We always try to come to a mutual understanding with our customers. Please get in touch with our customer services at info@purenature24.com or, for more options, visit our contact section. The European Commission has set up an Online Dispute Resolution Platform (ODR Platform) which can be reached by visiting: https://ec.europa.eu/consumers/odr/

9. Data protection notice

Privacy policy complies with current data protection laws. Details of how we collect and use personal data can be found in our Privacy Policy which also contains information about credit assessment in which preliminary values are calculated, using your supplied address data, for the likelihood of a payment default.

10. GOVERNING LAW AND JURISDICTION

10.1 These Terms and Conditions shall be governed by and construed in accordance with the law of Germany and the parties hereby submit to the exclusive jurisdiction of the German courts. The UN Convention on Contracts for the International Sale of Goods (CISG) and any other international conventions, even after being incorporated in German law, shall not be applicable. This choice of jurisdiction includes that customers who are habitually resident in one of the member states of the European Union or Switzerland are not deprived of the protection, which is a mandatory provision under the law of this state.

10.2 In commercial transactions with business customers and with legal persons of public law our registered office is agreed upon as place of jurisdiction for all legal disputes about these terms and conditions and under those conditions concluded contracts including bill of exchange and cheque lawsuits. In this case we also shall be entitled to file a suit at any other statutory place of jurisdiction. An exclusive place of jurisdiction shall remain unaffected by the aforementioned provision.

10.3 The content of the website was compiled with the greatest care. For the accuracy PureNature does not accept liability for the accuracy, completeness and topicality of the contents.

11. Severability clause
In case any provision in this terms and conditions shall be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby and such provision shall be ineffective only to the extent of such invalidity, illegality or unenforceability. The law shall then take the place of the invalid provisions. The same shall apply with respect to any omissions contained in this terms and conditions.