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Return items within 14 days free of charge

Return in 3 steps

We would like you to be happy with your PureNature order. We offer a 14-Day-Money-Back-Guarantee. You have the option to return items within Germany free of charge within 14 days. Please note the information regarding cancellation. Read more>


Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. To exercise the right of withdrawal, you must inform us.  Read more>



Our PureNature colleagues make every effort that customers receive their order quickly, complete and without damage. Very rarely it can happen that something does not arrive as it left PureNature. Read more>


Item exchange

Is it the wrong size or colour? Then you can return the item free of charge. You simply re-order the correct item with the right size or colour online or by phone. Read more>


Money back

Should you return one or more items we will reimburse the costs of the item automatically. Depending on which kind of payment you chose you will be reimbursed as follows. Read more>


VAT Return

With PureNature it is possible to have VAT refunded if the bought items have been exported out of the European Union within 3 months after purchase. Read more>