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  Allergy Awareness & Support since 1996
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Delivery Information


The information if an item is in stock and can be delivered right away can be found on the website in the respective item descriptions. There you can see at a glance when an article can be sent.

Items which are in stock can be packed and sent out the same day if you order before 1pm Tuesdays to Fridays. Delivery then takes place within the delivery time found at the shipping cost table. No deliveries are made on weekends which may prolong the delivery time. 

You can find specific delivery times for bulky products such as furniture, items that are sent directly from the producing company or for items which are currently not in stock, in the item description on the website. You also can see estimated delivery times in your basket on the website and on the order confirmation email you will receive.

We will arrange for you a part delivery free of charge if your order contains both bulky and small items or if there are unusually long delivery times for an item in your order.


Tracking your order

You can track your order at any time with a tracking number provided by the courier service. We will notify you of the tracking number via email.

Express deliveries are not available.

Should you have not received your order within 5 days after you received your shipping confirmation email, please get in touch with customer services. We will be happy to sort this out for you.