Money back guarantee

Money back

 

 

Should you return one or more items we will reimburse the costs of the item automatically. Depending on which kind of payment you chose you will be reimbursed as follows:

 

 

PayPal

 

Your PayPal account will be credited with the amount. You can arrange with PayPal if the amount should remain on your PayPal account or be transferred back to your bank account. You can also leave notification messages for incoming and outgoing payments on PayPal.

 

 

Credit Card

 

Your credit card is credited with the amount. You will see the chargeback on your next credit card statement.

 

Invoice

The credit note reduces the total of your invoice by the cost price of the item you have returned. You will only pay for the items you have kept. If you have already transferred the full amount of the invoice to our account we will transfer the cost price of the returned item to your account.

 

Payment in advance

We will transfer the credit amount to the bank account from which we received the advanced payment.

 

 

Klarna Invoice

 

The credit note reduces the total of your invoice by the cost price of the item you have returned. We automatically advise Klarna of the credit.

You then pay Klarna only for the items you have received. If you have already paid Klarna for the complete invoice then Klarna will credit your bank account with the amount of the returned item.

 

Klarna instalment

The credit note reduces the total of your invoice by the cost price of the item you have returned. We automatically advise Klarna of the credit.

The total of your invoice will be reduced by the amount of your credit. You will receive all the necessary information from Klarna with your monthly billing.

 

Cash on delivery (not available in the UK)

In order to transfer your money back to your accounts we require your bank details and your SEPA number. You can inform us of your bank details on the return slip or send us the information via email.

 

Gift voucher

In order to transfer the credit to your account we require your bank details and your SEPA number. You can inform us of your bank details on the return slip or send us the information via email.

 

Please note

Express delivery: For returns we do not reimburse express deliveries.

 

 

 

Contact customer services for questions and further information

telephone: +49 (0)6784 98 39 90

Mon - Fri from 8.00 am to 6.00pm

 

email contact form  LINK

 

 

 

 

 

 

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